Privacy Policy

1. Introduction

Artfelt Therapy ("we," "our," or "us"), operated by Divya Batra Masiwal, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website artfelt.in or use our therapy and counseling services.

This policy is drafted in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable Indian data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you interact with us:

• Contact Information: Name, email address, phone number, and address
• Booking Information: Appointment details, service preferences, and scheduling data
• Payment Information: Transaction details processed through Razorpay (we do not store card details)
• Communication Data: Messages sent through our contact form, emails, and WhatsApp communications

2.2 Sensitive Personal Data

As a therapy and counseling service, we may collect sensitive personal data including:

• Mental and physical health information shared during consultations
• Therapeutic notes and session records
• Information about emotional well-being and personal circumstances

Important: Sensitive personal data is collected only with your explicit consent and is handled with the highest level of confidentiality in accordance with professional ethical guidelines for mental health practitioners.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website addresses

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide therapy, counseling, and workshop services
• Appointment Management: To schedule, confirm, and manage your bookings
• Communication: To respond to inquiries and send service-related updates
• Payment Processing: To process payments through our secure payment gateway
• Service Improvement: To improve our services and user experience
• Legal Compliance: To comply with applicable laws and regulations

4. Data Protection & Security

We implement reasonable security practices and procedures as required under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011:

• Secure HTTPS encryption for all data transmission
• Secure storage of personal and sensitive data
• Limited access to personal information on a need-to-know basis
• Regular review of security practices
• Professional confidentiality standards for all therapeutic information

5. Disclosure of Information

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our website and services (e.g., Razorpay for payments, Resend for emails)
• Legal Requirements: When required by law, court order, or government authority
• Safety Concerns: When there is an imminent risk of harm to yourself or others (as per mental health professional ethical guidelines)
• With Your Consent: When you have provided explicit consent for disclosure

6. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. These help us understand how visitors use our site and improve our services. You can control cookie settings through your browser preferences.

7. Your Rights

Under Indian law and our commitment to transparency, you have the right to:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of Consent: Withdraw consent for processing of your sensitive personal data
• Grievance Redressal: File a complaint regarding our data practices

To exercise these rights, please contact us at info@artfelt.in

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and maintain records as required by professional mental health practice guidelines. Therapeutic records are maintained in accordance with applicable professional standards and Indian regulations.

9. Third-Party Services

Our website may integrate with third-party services including:

• Razorpay: For payment processing (governed by Razorpay's privacy policy)
• Resend: For email communications
• Vercel: For website hosting

These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our services may include therapy for minors. In such cases, we obtain consent from parents or legal guardians before collecting any personal information from individuals under 18 years of age. Parents/guardians have the right to review, modify, or request deletion of their child's information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@artfelt.in
• Phone: +91-9717259345
• Website: artfelt.in/contact